Contact us

The quickest way to reach us about a booking is Report a problem on the booking itself, which goes straight to our team.

What to contact us about

• A booking: open it from My bookings and use Report a problem. Disputes are looked at by an admin, who writes a decision both sides can see.
• Your account or privacy: access to, or correction of, the personal information we hold about you. See our Privacy Policy.
• Becoming a provider: start at Become a provider. Applications are reviewed before a listing appears.
• A review or listing that breaks the rules: use Report on the review, or Report a problem on the booking.

Localo does not handle payments, so we can't refund or chase a payment. Please sort that out with your provider first.